The focus of this review is the Panasonic EP 30004 which is part of the Real Pro Ultra series of massage chairs. Unlike most massage recliner reviews, we follow a systematic approach to the review process. We review 5 important areas of the purchase of this product. The 5 areas we use for the review include: Warranty & Customer Service, Comfort/Ergonomics, Ease of Use, Features and Massage Therapy. The overall rating is given by adding up the points earned in each category for a total possible score of 100 points. Here is our evaluation of the EP30004.
Warranty & Customer Service: With any electronic equipment or big ticket item, warranty protection is critical. Although, most massage chairs are built well, there are occasional problems. In this case, you want to make sure you have adequate protection. The EP 30004 comes with a 3 year parts and 1 year labor warranty from the manufacturer. We find this as fairly short and recommend you consider purchasing an extended warranty if it is offered. Customer service is dependent on the retailer the chair is purchased and is thus highly variable. Panasonic earns a 15 in this category.
Comfort & Ergonomics: To provide relaxation, a massage chair needs to be comfortable to sit in. Also, the design of the chair must be ergonomic, so you do not have to struggle to make adjustments with the chair. The Real Pro Ultra has soft padded armrests. The head pillow can be adjusted for each user and is also detachable. The chair back and seat are plush when seated. The leg ottoman can be adjusted up to 5 inches of additional extension. The controls are located in easy and accessible areas. The EP-30004 is well designed for comfort and ergonomics. We rate this recliner an 18 in this category.
Ease of Use: There is a virtual explosion in the features of new massage chairs. This is a wonderful trend that has great implications for consumers. The only downside is to keep the remote controls simple and easy to use in the face of increasing functionality. The EP 30004 has a fairly simple and straightforward remote. If you need assistance using the remote, the Real Pro Ultra comes with a voice guidance system to walk you through the proper steps. This is helpful for first time users or for trying something new with the chair. There are one button automatic controls and there are also manual controls. You can also store your favorite programs for up to 4 different users. We give this chair a 19 for ease of use.
Key Features: The Real Pro Ultra series of chairs comes with a new massage technique developed by Panasonic. This massage technique is called Junetsu or ultra fine kneading. This Junetsu massage provides targets the muscles with one-second circular thumb movements like that of a professional massage therapist. Junetsu quickly loosens up tight muscles. The spiral circular motion reverberates down through the muscles to invigorate you down to the surface of your bones. This function is a very effective and quick way to get the muscles to release. The other important new feature in the EP 30004 is the shoulder and arm stretch. This function actually provides traction for the arm and shoulder. The stretch is accomplished by the airbags holding the arm and then the chair back moves back slightly to stretch out the arm and shoulder area. This helps to remove tension and to increase your flexibility and joint mobility. The EP 30004 earns a 19 in key features.
Massage Therapy: The massage functions built into the Panasonic EP-30004 include both automatic and manual programs. There are four 15-minute Pre-Programs, One 5-minute Quick Program and One 15-minute Self Program. There are 4 full body automatic courses and 5 different massage speed settings. The automatic massage functions include the following: Shiatsu, Gentle, Deep and Refresh. Panasonic has developed its exclusive Junetsu or ultra fine kneading massage system in the Real Pro Ultra. This chair provides high quality and realistically replicated massage therapies. There are two stretching functions. There is a lower body stretch and the shoulder stretch. The lower body is covered with 22 airbags including the hands, arms, buttocks, calves and feet. This chair also provides both Swedish and shiatsu style massages for excellent massage coverage. Overall Rating for the Panasonic EP 30004 massage recliner for massage therapy is 19.
The Panasonic EP 30004 rates as a 90/100. We really like the new and innovative features of this recliner. The shoulder stretch is another important advance for massage chair technology. The Junetsu massage technique provides good deep penetration for those hard to get at areas in the back. The remote is simple to use and comes with the voice guidance feature. The manufacturer's warranty is a bit on the light side and should be beefed up with the purchase of an extended warranty. The only point of concern we have is the industrial look of the chair. We do not understand why Panasonic continues to neglect the design aesthetics of their massage chair line. But overall, this is a very solid chair from an important manufacturer. If you are in the market for a luxury massage chair, then this one should be on your short list of choices. - 20896
Warranty & Customer Service: With any electronic equipment or big ticket item, warranty protection is critical. Although, most massage chairs are built well, there are occasional problems. In this case, you want to make sure you have adequate protection. The EP 30004 comes with a 3 year parts and 1 year labor warranty from the manufacturer. We find this as fairly short and recommend you consider purchasing an extended warranty if it is offered. Customer service is dependent on the retailer the chair is purchased and is thus highly variable. Panasonic earns a 15 in this category.
Comfort & Ergonomics: To provide relaxation, a massage chair needs to be comfortable to sit in. Also, the design of the chair must be ergonomic, so you do not have to struggle to make adjustments with the chair. The Real Pro Ultra has soft padded armrests. The head pillow can be adjusted for each user and is also detachable. The chair back and seat are plush when seated. The leg ottoman can be adjusted up to 5 inches of additional extension. The controls are located in easy and accessible areas. The EP-30004 is well designed for comfort and ergonomics. We rate this recliner an 18 in this category.
Ease of Use: There is a virtual explosion in the features of new massage chairs. This is a wonderful trend that has great implications for consumers. The only downside is to keep the remote controls simple and easy to use in the face of increasing functionality. The EP 30004 has a fairly simple and straightforward remote. If you need assistance using the remote, the Real Pro Ultra comes with a voice guidance system to walk you through the proper steps. This is helpful for first time users or for trying something new with the chair. There are one button automatic controls and there are also manual controls. You can also store your favorite programs for up to 4 different users. We give this chair a 19 for ease of use.
Key Features: The Real Pro Ultra series of chairs comes with a new massage technique developed by Panasonic. This massage technique is called Junetsu or ultra fine kneading. This Junetsu massage provides targets the muscles with one-second circular thumb movements like that of a professional massage therapist. Junetsu quickly loosens up tight muscles. The spiral circular motion reverberates down through the muscles to invigorate you down to the surface of your bones. This function is a very effective and quick way to get the muscles to release. The other important new feature in the EP 30004 is the shoulder and arm stretch. This function actually provides traction for the arm and shoulder. The stretch is accomplished by the airbags holding the arm and then the chair back moves back slightly to stretch out the arm and shoulder area. This helps to remove tension and to increase your flexibility and joint mobility. The EP 30004 earns a 19 in key features.
Massage Therapy: The massage functions built into the Panasonic EP-30004 include both automatic and manual programs. There are four 15-minute Pre-Programs, One 5-minute Quick Program and One 15-minute Self Program. There are 4 full body automatic courses and 5 different massage speed settings. The automatic massage functions include the following: Shiatsu, Gentle, Deep and Refresh. Panasonic has developed its exclusive Junetsu or ultra fine kneading massage system in the Real Pro Ultra. This chair provides high quality and realistically replicated massage therapies. There are two stretching functions. There is a lower body stretch and the shoulder stretch. The lower body is covered with 22 airbags including the hands, arms, buttocks, calves and feet. This chair also provides both Swedish and shiatsu style massages for excellent massage coverage. Overall Rating for the Panasonic EP 30004 massage recliner for massage therapy is 19.
The Panasonic EP 30004 rates as a 90/100. We really like the new and innovative features of this recliner. The shoulder stretch is another important advance for massage chair technology. The Junetsu massage technique provides good deep penetration for those hard to get at areas in the back. The remote is simple to use and comes with the voice guidance feature. The manufacturer's warranty is a bit on the light side and should be beefed up with the purchase of an extended warranty. The only point of concern we have is the industrial look of the chair. We do not understand why Panasonic continues to neglect the design aesthetics of their massage chair line. But overall, this is a very solid chair from an important manufacturer. If you are in the market for a luxury massage chair, then this one should be on your short list of choices. - 20896
About the Author:
The Real Pro Ultra Series is the new massage recliner line from Panasonic. One of the highlights of this line is the Panasonic EP-30004 which is a great chair for massage therapy. Check out all the Panasonic Massage Chairs at our website. We provivde massage chair reviews to help you find the perfect massage chair for your most demanding massage therapy needs.
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